At the core of a business, especially a community-minded organization, the Kokomo YMCA does not work with it's customers. I have, on at least five occassions, asked for the walley ball net put up in the racquetball room (when I called 24 hours in advance to schedule), requested two to four hours a week of having a volleyball net up in a basketball gym (multiple people have requested this), and asked to get in contact with a manager. 0 out of 5 times have resulted in anything other than, "sorry, we're understaffed and only a staff member can put it up" (which said employee sits around doing nothing for the next hour), "we can get your information to a manager" (resulting in no action), or "sorry, I just don't have an answer."
- Family friendly place, with lots of parking space.
- Clean facility (gym, pool etc.) & equipment.
Pros:
Con:
Sue is the swim director. She is so wonderful and she has fantastic customer service skills. The people at the front desk are extremely helpful and the person at the check- in desk was very friendly. The place is so nice. It is State of the Art!! Nice new machines, the pools are so nice and clean. Everything is new. They even have a little kid area in pool area. I am beyond impressed with that place!
- In rush hours, there is a wait for gym equipment. Because there is only one machine of each type.
Fun and I like it sooooooo much better than the old YMCA
It is an open light bright Indy clean facility. The people on the staff are friendly and very helpful.
EDIT: I received a call from the COO and she is currently working on improving this situation for my friends and I! It was very nice to get a response in one day! From 1 to 3 stars for customer service.
Your daily, active customer
- Nice & friendly staff.
Thanks YMCA,
- Many programs to promote healthy lifestyle
Kokomo Family Ymca is a US Point Of Interest based in Kokomo, Indiana. Kokomo Family Ymca is located at 114 N Union St, Kokomo, IN 46901, USA.
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