Part #2: After speaking with Greg Landwerlin, he solved our issue. He is honest and has integrity. We are highly satisfied! if you are looking for a vehicle, please talk to Greg! Thank you Greg! you are awesome!!
We have not bought a car yet. However, Brayden did a fantastic job with making sure that all of our questions were answered and doing all he could to find what we are looking for. We drove over an hour to get to this dealership, but working with Brayden made it worth it!!
My dad bought me a car here, and it took about 4 hours to do the paperwork and "wait" for the finance guy. I literally was there for 4 hours. But their salesman Justin was very pleasant to deal with even though my dad was not being pleasant to say the least. Would buy a car from them again, especially from Justin, but I would hope they would have a 2nd finance guy by then because 4 hours is too long, even when buying a car.
I do not recommend this store for car maintenance service, since they didn't do their responsibility fixing my car properly. I was a customer here for 5 years, until I make a brake pad change here. Ever since that, my car had some odd sound. I bring the car back to them and ask to fix them, and the check result is all good. They mentioned the sound is probably due to the new brake pad, which will wear off over time. After a half year, the issue remains, and the regular check result from them is still all good. I moved to other state, and the new dealer take a look and found the brake pad and rotor is not installed properly, which will cause friction and vibration. The replacement cost me $850. They didn't do their due diligent to understand the problem in your car and try to fix them, and I have to pay from the consequence. From a customer perspective, this is definitely not a pleasant experience, so I don't recommend this store to anyone.
Part #1 : I wish I could give zero stars. I haven't even had my truck 2 weeks and the frame is rusting through, I can put my finger through it is so weak. I have a plethora of other problems with this truck. I was screwed over by them several years ago and swore I would never go back. My husband is much more forgiving, he likes the truck but is sick the frame is compromised. The truck is 13 years old and I expect rust BUT not to the extent we are afraid to drive it now. I called their "service" department yesterday to tell them the frame is rusted horribly and I got the typical "well, so and so will call you, our customers happiness is #1" evidently now. I haven't received any phone calls. I guess I have to pursue this further.
Kokomo Honda is a US Car Dealer based in Kokomo, Indiana. Kokomo Honda is located at 3813 S Lafountain St, Kokomo, IN 46902, USA.
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