I had an issue with the transmission in my van. I wasn't sure if the van was safe to drive in or not.
7:30am begin futile attempts to reach someone at service department
This dealership is worse than any Doctor's office I've ever been to when it comes to not valuing your personal time.
Phone call is not returned!
Repeat every 5 minutes
8:00am leave second message
This is my second bad experience in two months and the second time I've caught them lying to me. Next time I'm going to an independent garage or out of town.
Do yourself a favor if you need service, take the time to drive to or Indy or Lafayette to a dealer that won't lie to you and values your time. I'd give these guys 0 stars if I could.
3:55pm driver arrives. Very prompt. Driver Matt is great. I think this was the only good experience.
8:30 leave 3rd message, give up and drive another car to Kokomo AutoWorld
9am My appointment time
10:52am vehicle pick-up
2:27pm I'm called and told that tow driver dropped the van off. Service manager tells me that the tow driver did not come in. He simply left the keys in the vehicle and left. (later I contact the company, they dispute this fact. Since Kokomo AutoWorld has LIED to me before. I tend to believe the tow company). I tell them I need my vehicle by 4pm. I'm told this is still possible. Even if their story was true, they just wasted a valuable hour of my time.
5:00pm I decide to go look for myself and find my van is done and parked in the back. At this point, I again approach the service manager and tell him I've been waiting an hour to simply pay and pick up my vehicle.
The following Monday KAW promised to contact me to make the situation right. It's now been one week. I have NOT been contacted by KAW. Funny way to make things right.
Kolton Lynas was fantastic! Dropped in on my lunch break to check out some of the new cars on their lot. I'm traveling for work, so I knew this wasn't going to be the lot I purchased from. Knowing this, they answered all my questions regardless and let me test drive the car I was interested in. I wish I didn't live so far away, otherwise I would buy here. Very grateful for the help I received today!
The website shows the service department opens at 7:30am.
Update: Kokomo Auto World took steps to correct the situation. I will give them another try.
Best experience I have had with a service department. They are very honest, keep me in the loop with everything, quick turn around even on big repairs and reasonably priced. Would never take my car anywhere else for repairs. Buying with them is so easy as well. I have bought several of my cars from there and would never go anywhere else.
11:12am Vehicle arrives at Kokomo AutoWorld. Admittedly, the vehicle is late. But, I was very diligent starting at 7:30am in my attempts to contact them to get the car to them on time.
4:04pm Vehicle is moved out of service bay. About this same time I arrive at dealership. I'm told they just need to get my paperwork
3:28pm GPS tracking shows vehicle is finally taken into the service bay. Another hour wasted.
Absolutely the most honest sales and service department I have ever worked with. I've been buying cars, trading cars, servicing cars and recommending Kokomo Auto World for almost 15 years. I have always been treated like royalty (I am not) and fairly. We have owned both Honda and Toyota vehicles and get treated the same way. When we bring our cars in for regular service, they have provided clear communication on recommended service and necessary service. When another dealer quoted me $650 for a tune up, Kokomo Auto World service tech quoted me $220 for service I needed, not what I didn't need. I always recommend KAW for new cars, but also used. They have helped my employees find cars in their budget and I can always trust they will be in good working order. My auto business and service will always be with Kokomo Auto World. Thank you
Update:
Continue to repeat every 5 minutes
At this point you'd think they'd rush the job.
I continue to wait.
Go anywhere but here for service.
4:33pm Vehicle is moved from one side of lot to another. Not sure why?
Aside from a few rotten apples, the staff at Kokomo Auto World seem happy and helpful. The service is polite and professional.
1:29pm contact Kokomo AutoWorld to see if my vehicle is done. Service manager on phone does not know. But, promises to call me back.
4:35pm Follow-up with service manager to inquire what is going on. Another 30 minutes left waiting. Excuse is that accounting has a whole stack of end-of-day paperwork to process. OK, but I'm waiting in the lobby. Only three other people are waiting. AND, at this point you've repeatedly dropped the ball on my repair. I little rush would be appreciated.
2:10pm second phone call, second person PROMISES to find out what is going on.
8:53am call tow company, advised it will be 60-90 minutes
Based on my phone history and a GPS tracker in my van, I've been able to put together a timeline of my experience. Read on if you want to hear a tale of dismal customer service and lies.
Service manager advises vehicle should be towed. Transmission flush will take 60-90 minutes
So far, so good
3:45pm Call to see if my car is done. Told it will be about 20 minutes.
Kokomo Auto World is a US Car Dealer based in Kokomo, Indiana. Kokomo Auto World is located at 215 E Southway Blvd, Kokomo, IN 46902, USA.
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