Absolutely terrible experience since we bought our rings in 2013. Every 6 months i have brought my rings in to have inspected, EVERYTIME we have had issues of them not being able to find the information of the rings in the computer.
When i had to send my rings in for service, my guaranteed return date was 2 weeks after i dropped off my rings! 3.5 MONTHS LATER and i finally received my rings again, after being lied to multiple times, to find out they never sent out when they said they did.
Loyal customer for 17 years. Spent thousands of dollars on jewelry there. They do not honor their extended warranty. They had no record of purchased ring, or the 6 month inspections. I showed them proof I bought it there. No record. She was willing to offer an ESP on a diamond I no longer had, it fell out. Mgr said I needed to buy new diamond (from there)! They will not get another dime from me!
The manager, Mark, is beyond terrible. We brought my rings in for inspection and told him we didn't want to send them in for repair if we didnt have too, because it took 3.5 months before, he said that was fine. 6 months later at our inspection, they told us that our warranty on the diamonds were voided because we didnt send it in previously to have it fixed. NOTHING was ever mentioned to us about it voiding the warranty if we didnt send it in. The staff advised us to call customer service, while one the phone with customer service they were calling mark and talking to him. He told them, he told us that it voided our warranty and we didnt want to send in the rings. So he lied, that was never mentioned. Seriously, if i knew my warranty would be voided, i would have gladly let them send my rings in. He is a complete liar. I would never recommend them to anyone. Im almost half tempted to trade my rings in at a different jeweler, so i never have to deal with them again!
Staff were very nice, but does not have adequate repair service.
Kay Jewelers is a US Jewelry Store based in Kokomo, Indiana. Kay Jewelers is located at 12 S 17th St 1154 Unit B, Kokomo, IN 46902, USA.
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